A Casualty Assistance Calls Officer (CACO) is the official representative of the Secretary of the Navy who provides information, resources and assistance to the PNOK and SNOK in the event of a casualty.
Their full time responsibility and mission is to assist families during a difficult time and ensure they receive the benefits and entitlements due. CACO duties are varied and are dependent upon the status of the Sailor at the time the casualty occurs (i.e. Death, Where-abouts, Unknown (DUSTWUN), Missing, Ill, or Injured).
HOURS: Monday-Friday 7:30 A.M. – 4:00 P.M.
New London, CT. Causality Assistance Calls Office (CACO)/Funeral Honors Services,
Location: Bldg. 439, Room 106, Groton, CT
• Phone: 860-694-3475
• Phone2: 860-694-3699
• DSN: 312-694-3475 DSN
• DSN Fax: 312-694-3699 DSN Fax
• EMAIL: cnrma_funeral_honors@navy.mil

The MID-ATLANTIC REGION: “Connecticut, Delaware, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland*, Michigan, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia*, West Virginia, Wisconsin; portions of the Canadian Provinces of Ontario, Quebec, and Nova Scotia.” *NOTE: Some counties supported by Naval District Washington – please contact the Mid-Atlantic Regional Office for direction.
Contact Numbers:
• COMM: 757-322-2817/2821
• DSN: 262-2817
• Toll Free: 1-866-203-7791
• Alternate: 1-800-856-7091
• CACO Fax: 757-445-2115 DSN: 565-2115
• Funeral Honors Fax: 757-444-2767
After Hours:
• COMM: 757-322-2609
• CACO Fax: 757-445-2115
• Funeral Honors Fax: 757-444-2767